Support

Molecular Diagnostics Support US

A quality customer and technical support experience requires commitment and consistent effort from everyone. ELITechGroup ensures a serious commitment from every employee in the organization and from our distributor partners to deliver service excellence and exceed customers’ expectations.
We measure our effectiveness against key metrics with an objective to continually raise the bar and improve. Examples of support metrics include:

• Availability
• Repair quality
• Word-of-mouth promoter

Customer Service

ELITechGroup’s Customer Service is committed to delivering prompt, professional assistance for all your ordering and nontechnical needs. Contact us when you have inquiries or need help. For contact details please see the customer service box to the right of this screen and choose the corresponding contact.

Technical Support

Technical Assistance is offered through our local distributor and/or subsidiaries. All local representatives are extensively trained and licensed
Only factory parts obtained from ELITechGroup are authorized in servicing our products. We maintain a substantial inventory of parts to assure your needs.
If you are an end-user requiring support, please contact your local distributor or subsidiary. To access our helpdesk, please contact our hotlines (for contact details please see the Technical assistance box to the right of this screen)