Our Experts

Total Lab Care (TLC) is a specialized solutions consultant for the Physician Office Laboratories (POLs) and has years of proven experience as medical technologists, educators and administrators covering all aspects of the POL.

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Todd Proud, MT (ASCP), Director, Total Lab Care

Todd has been involved in the field of medical technology for over 35 years. He has spent over 18 years of his career solely focused on the management of physician office laboratories. Todd’s extensive and diverse background includes positions as: medical technologist, laboratory manager, inventor of blood collection devices for a private manufacturing company and hospital vice-president of ancillary services.

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Susan Cramer, CLT(HHS) MLT (ASCP) Technical Consultant Manager

Susan has been involved in the field of medical technology for over 35 years with over 17 years focused on the operation and management of physician office laboratories. Susan has had extensive experience in setting up new physician office laboratories as well as improving operational workflows, optimizing laboratory expenditures and reimbursement, providing ongoing quality assessments and compliance guidance but also information technology and systems connectivity.

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