Support

Support

Customer service

A quality customer and technical support experience requires commitment and consistent effort from everyone. ELITech ensures a serious commitment from every employee in the organization and from our distributor partners to deliver service excellence and exceed customers’ expectations.


We measure our effectiveness against key metrics with an objective to continually raise the bar and improve. Examples of service metrics include:

• Availability
• Repair quality / sependability
• Word-of-mouth promoter

Coupled with ELITech commitment to service, we strive to listen to our customers and act with an appropriate sense of urgency. Commitment, listening and acting with a sense of urgency is the foundation of how we deliver service excellence.

Customer service

ELITechGroup Biomedical Systems
Phone: 1 800 453 2725 ex. 8271
Email: wescor.sales@elitechgroup.com

ELITechGroup Clinical Systems
Phone: 1 866 443 2603
Email: elitechNA@elitechgroup.com

ELITechGroup Microbiology
Phone: 1 800 453 2725 ex. 8271
Email: elitechNA@elitechgroup.com

ELITechGroup Molecular Diagnostics
Phone: 1 800 453 2725 Option 3
Email: MDx.orders@elitechgroup.com

Technical Assistance

ELITechGroup Biomedical Systems
Phone: 1 800 453 2725 ex. 8272
Email: wescor.service@elitechgroup.com

ELITechGroup Clinical Systems
Phone: 1 855-ELITECH
Email: elitechNA@elitechgroup.com 

ELITechGroup Microbiology
Phone: 1 800 453 2725 ex. 8272
Email: elitechNA@elitechgroup.com

ELITechGroup Molecular Diagnostics
Phone: 1 800 453 2725
Email: MDx@elitechgroup.com